- User Registration and Verification
– Registration Requirements: Users must provide authentic information, such as company name, contact details, etc.
– Verification Process: Business users need to submit documents like business licenses and tax registration certificates for verification.
– Account Security: Users must set strong passwords, and the platform provides security measures such as two-factor authentication.
- Product Listing Rules
– Information Accuracy: Product descriptions, images, and specifications must be accurate, and false advertising is prohibited.
– Category Standards: Products must be listed under the correct categories to avoid misclassification.
– Prohibited Items: Listing illegal or platform-prohibited products is not allowed.
- Transaction Rules
– Order Management: Clearly define the processes and timelines for placing orders, making payments, and shipping.
– Payment Methods: Support multiple payment methods, such as letters of credit and wire transfers.
– Contract Signing: It is recommended to sign formal contracts to clarify the responsibilities of both parties.
- Logistics and Shipping
– Logistics Options: Provide multiple logistics options, allowing users to choose suitable solutions.
– Shipping Responsibilities: Clearly define risk and responsibility allocation during transportation.
-Customs Clearance Requirements: Provide customs clearance documentation requirements to ensure smooth customs processes.
- After-Sales Service and Dispute Resolution
– After-Sales Service: Clearly define terms for returns, replacements, and repairs.
– Dispute Resolution: Provide mechanisms for resolving disputes, such as negotiation or arbitration.
– Rating System: Users can rate transactions to ensure transparent feedback.
- Fees and Commissions
– Fee Structure: Clearly state platform service fees, commissions, and other charges.
– Payment Timeline: Specify the timing and methods for fee payments.
- Intellectual Property Protection
– Intellectual Property Statement: Prohibit infringement of intellectual property rights, such as trademarks and patents.
– Infringement Complaints: Provide channels for reporting infringement and handle such cases promptly.
- Privacy and Data Protection
– Privacy Policy: Clearly outline how user data is collected, used, and protected.
– Data Security: Implement technical measures to safeguard user data.
- Platform Usage Guidelines
– Prohibited Activities: Prohibit fraudulent transactions, malicious competition, and other prohibited behaviors.
– Content Review: User-posted content must comply with platform rules, and violating information is prohibited.
- Legal and Compliance
– Applicable Laws: Specify the applicable laws and dispute resolution methods.
– Compliance Requirements: Users must comply with international trade regulations, such as export controls and anti-money laundering laws.
- Platform Responsibilities and Disclaimer
– Platform Responsibilities: Define the scope of the platform’s responsibilities in transactions.
– Disclaimer Clause: Specify situations where the platform is exempt from liability, such as force majeure.
- User Conduct Guidelines
– Fair Trading: Users must adhere to principles of good faith, and fraudulent activities are prohibited.
– Prohibited Platform Abuse: Prohibit malicious registrations, fake orders, and other abusive behaviors.
13.Rule Modifications and Notifications
– Rule Modifications: The platform reserves the right to modify rules as needed and will notify users in advance.
– Notification Methods: Notify users of rule changes through internal messages, emails, or other means.
- Language and Communication
– Multilingual Support: Provide multilingual services to accommodate global users.
– Communication Channels: Offer communication methods such as online customer service and email.
- Advertising and Promotion
– Advertising Rules: Clearly define advertising standards, prohibiting false or misleading advertisements.
Promotion Policies: Specify participation conditions and rules for promotional activities.
These rules are designed to ensure the orderly operation of the platform, protect user rights, and promote fair transactions.
